shipping & returns

Made-to-Order Production

All Fátoli pieces are handcrafted in Portugal and produced exclusively to order.

Each piece is created individually with great care, following traditional craftsmanship. For this reason, preparation times may vary before dispatch.

Shipping Destinations

Fátoli currently ships to:

• Europe

• United States

• Canada

If you are located outside these regions and wish to place an order, please contact us through the Inquiries page.

Complimentary Shipping

Fátoli is pleased to offer complimentary shipping on all orders.

Orders are shipped using trusted international carriers and include tracking once dispatched.

Delivery

Delivery times vary depending on the destination and local customs procedures.

Once your order has been dispatched, you will receive a confirmation email with tracking information.

Customs and Import Duties

Orders shipped outside the European Union may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges are determined by the destination country and are the responsibility of the customer.

Shipping Address

Please ensure that the shipping address provided at checkout is accurate. Fátoli cannot be responsible for delays or delivery issues caused by incorrect address information.

Questions

For any shipping-related inquiries, please contact us through the Inquiries page.

Made-to-Order Pieces

All Fátoli pieces are created exclusively to order and handcrafted individually in Portugal.

Because each item is produced specifically for the client, we do not accept returns or exchanges for change of mind.

We encourage clients to review product descriptions and images carefully before placing an order. If you have any questions before purchasing, we are happy to assist through the Inquiries page.